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Role Of IoT In eCommerce

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Tips For Disaster Recovery Planning After A Cyber Attack

A well-planned cyber-attack can wreak havoc on any business. Although, it is advisable to take precautionary steps in order to avoid such attacks; still, some cyber-attacks can catch your business off-guard. Thus, it is important to have a Disaster Recovery Plan for dealing with the after-effects of any cyber-attack. A Disaster Recovery Plan (DRP) helps in softening the blow of the attack by minimizing the loss. A successful DRP should conduct a thorough Business Impact Analysis (BIA) and Risk Analysis (RA). This will help in determining the business areas that need to be prioritized for security. Also, this will enable you to establish an estimated Recovery Time Objective (RTO).

For drafting an effective DRP, it is important to consider following tips in addition to BIA and RA:

A DRP needs to include all the aspects of the business to ensure that no aspect is left exposed during a tragic event.

  • To begin with, segregate your data as per priority. This will facilitate you in increasing the security of vital data, resources, devices, and systems. Also, you can draft separate recovery plans for critical data that is of sheer importance to your organization.
  • It is advisable to set up a separate ‘safe house’ or satellite location and keep a backup of your data. This will help you in avoiding the loss of business in face of a cyber-attack. However, weigh the cost of setting up a separate location against the loss that will be incurred if the business becomes inoperative during RTO. Consider the cost-effectiveness to make an effective decision.
  • If your business organization has some mobile devices that are not linked to the main server, then formulate an alternative backup plan for these devices. This will ensure that these devices do not have to depend upon the DRP.
  • Make it a point to encourage the individual users to run regular backups for their own safety.

The 5 W’s Of DRP

The 5 W’s of DRP help in developing an accurate contingency plan to maximize the longevity of your business:

Who? In order to create a risk-free environment, make it a point to educate every single user about the DRP. This is the key to ensure the success of your recovery plan. Thus, if any cyber-attack threatens our organization, every user will be able to play his role in the recovery plan efficiently.

What? An organization’s DRP should address what steps would be taken if the business meets with an unfortunate situation. The steps should be clearly laid out and should address diverse situations ranging from damaging cyber-attacks to regular risks of losing staff/vital data.

Where? DRP needs to look ahead of the geographical business location alone. Some other aspects that should be included in the DRP are company vehicles, remote workforce, etc.

Why? It is important to understand why you need a DRP. It is a contingency plan that would help the business sustain if met with a disastrous cyber-attack.

When? A common question is that when do you need to formulate a DRP. The answer is that you should formulate a DRP well in advance so that you are equipped to handle any situation, whenever it arises.

For more information on Disaster Recovery Planning, call Centex Technologies at (254) 213 – 4740.

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Drones In Healthcare

A drone can be defined as an unmanned aircraft that is guided either by remote control or by the computers mounted on it. Although drones have been used for years, there has been a sudden rise in their application. This can be owed to the invent of new technology and the accessibility of this technology to the public. Among other industries, drones have found applications in the healthcare sector as well.

In lieu of the newly found applications, there has been an increase in businesses investing in the production and marketing of drones for healthcare. Following are some of the common uses of drones in healthcare:

Public Health & Medical Investigation: Drones equipped with the specialty cameras and recorders pose as a low-cost mode of conducting surveillance of biological/chemical hazards, disease spread, number of patients in need of support due to an epidemic, etc. Drones have the ability to gather real-time data which helps in improving the efficiency of healthcare response teams in affected areas.

Telemedicine: It is an emerging branch of healthcare. The term is used for the remote diagnosis and treatment of patients by employing telecommunication technology. As the efficiency of telemedicine depends upon network availability, drones are being used to establish Instant Telecommunication Infrastructure (ITI). This helps in pre- and post-operative observation of patients, telementoring of surgeries in remote areas.

Medical Transport Systems: Drones are being used as efficient medical transport systems due to their ability to reduce the response time and travel across otherwise unpassable terrains.  The drones are used to carry medical aids such as poison antidotes, oxygen masks, transplant organs, medicines, etc. Drones also help in delivering blood samples to a fully equipped laboratory in a short period of time. This is particularly helpful in high traffic areas or rural areas, where human transportation may take time due to poor construction facility.

Ambulance Drones: Ambulance drones are used to tackle emergency situations such as cardiac arrest where chances of patients’ survival decrease with every passing minute. The emergency support teams send out these drones which are equipped with a cardiac defibrillator and 2-way communication (radio & video) channel. The drone is used to instruct the bystanders on how to use the automated defibrillator, steps to perform CPR and keep an eye on patients’ symptoms until the healthcare team reaches the physical location.

As technology is improving, the applications of drones in the healthcare industry are becoming more deep-rooted.

For more information on drones in the healthcare industry, call Centex Technologies at (254) 213 – 4740.

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What Is Robotic Process Automation (RPA)

Robotic process automation (RPA) involves using a software that is programmed to do basic tasks just as humans do. It uses artificial intelligence & machine learning to handle high-volume & repetitive tasks that were originally performed by humans. The tasks may vary from solving queries, making calculations, record maintenance, sending receipt messages, updating a spreadsheet, etc. The RPA software is basically designed to reduce the burden of simple routine tasks.

Applications Of RPA

  • Customer Service: RPA software helps in improving overall experience of customers by automating contact center tasks to provide better service.
  • Accounting: RPA can be used to perform certain accounting tasks such as general accounting, transactional reporting, budgeting, etc. This helps in reducing human effort as well as saving time.
  • Healthcare: RPA solutions can be used to handle medical records of patients, provide previous medical history, customer support, hospital account management & billing.
  • Human Resource: Tasks such as filing & updating employee information, on-boarding & off-boarding, etc. can be handled by a software bot.
  • Supply Chain Management: From procurement, order processing, monitoring inventory levels to shipment tracking, RPA can also be used for managing numerous tasks performed in the supply chain.

What To Look For In A RPA Software?

  • Speed
  • Scalability
  • Reliability
  • Simplicity
  • Intelligence

RPA Implementation Methodology

  • Planning: The first step is to plan and list the tasks you want to automate.
  • Development: In this step, the RPA software is developed as per the needs specified in the planning phase.
  • Testing: The software is pre-tested to identify & correct the defects.
  • Support & Maintenance: Support is needed even after a software goes live.

Benefits Of Resorting To RPA

  • Cost Saving: Robotic process automation helps in significantly reducing costs as tasks that were earlier done manually can be automated using RPA software. This improves the overall process performance and revenues of the business.
  • More Accuracy: Employees need to be very careful while performing a task because there are chances of inaccuracy. However, RPA automates the work which eliminates human errors & mistakes. This in turn, improves the quality & efficiency of work performed.
  • Saves Time: Robots can perform tasks at a higher speed as compared to human workforce. This helps in reducing the time taken to perform a task.
  • Gathering Insights: RPA software has the ability to gather, organize, analyze and provide valuable data insights to ease the process of planning & decision making.
  • Simple: Training an employee consumes time whereas RPA solutions are programmed as per need of the business. It is very easy & flexible to operate.

For more information, call Centex Technologies at (254) 213-4740.

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Cyber Security Tips

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