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Tech Support Scams: Everything You Need To Know

Tech Support Scams is a million-dollar industry that is known to be existing since 2008 and is at its all-time peak. It targets innocent people into spending hundreds of dollars by tricking them with non-existent computer problems. In order to secure yourself from ever-rising Tech Support Scams, it is important to understand what these scams are and how do they operate.

What Are Tech Support Scams?

Tech support scams trick people by making them believe that their computers have encountered a technical problem. The scammers motivate the victims to make a payment in order to get rid of the problem.

How Do Tech Support Scams Operate?

The tech scammers implement a variety of tricks to target the victim. Following are some of the common ways used by the scammers:

  • Cold Calls From Fake Agents: The scammers operate from discrete locations and call random numbers from a phone directory. The scammers use VoIP technology to hide their actual number and location. They pose as technical agents from software companies such as Microsoft, Windows, etc. They take control of the victim’s computer and send fake error reports. Once the victim is convinced, they collect money for mending the error. The best way to secure yourself against these scams is to ignore such fake calls.
  • Toll-Free Numbers From Fraudulent Tech Support Companies: These companies advertize heavily on popular search engines or heavy traffic websites to build trust and attract customers. Once a customer calls these technicians for a minor service such as software activation, these technicians introduce fake pop-ups on the customer’s computer stating that the system is infected. Thus, the customer ends up paying hundreds of dollars for ‘Windows Support’. In order to protect yourself from such scammers, it is imperative to be careful while choosing a technician or tech support company.
  • Screenlockers: This method has gained popularity recently. The scammers spread malware with the purpose of locking the user out of his own system. The malware poses as an installer for legitimate software. Once installed it may either result in a ‘Blue Screen Of Death’ or show a message that you are using an expired software. In the case of BSOD, the screen will show a few numbers for seeking help. If the message indicates an expired software, it will ask for a license key. The message may include a number and some links for popular remote assistance sites/software such as TeamViewer. The scammers ask the user to install the software and share the access id in lieu of gaining access to rectify your computer’s problem. The underlying motive is to sell you overpriced solutions and ‘service contracts’.

What To Do If You Have Given Access To The Scammers?

In case you have already granted remote access to the scammers, follow these steps to reduce the impact of the scam:

  • Revoke the access or restart your system to expire the session and remove the scammers from your system.
  • Run a malware scan as the scammers may have installed malicious software like password stealers in your system.
  • Change all your passwords and update your security protocol.
  • Run a ‘System Restore’ to restore any missing files or software from your system.

For more information on new Tech Support Scams, call Centex Technologies at (254) 213 – 4740.

Potential Hurdles Limiting The Internet of Things

There is immense hype surrounding Internet of Things (IoT). However, irrespective of technological advancements and immense benefits offered by IoT, there are some potential challenges that limit the application of IoT. In order to understand these hurdles, it is first important to understand what IoT is and how it works?

IoT is a network of interconnected things, devices, machines, animals or humans that are equipped with sensors, software, network connectivity and necessary electronics which enable them to share, exchange and collect data. The sensors of every connection in the network communicate with a cloud system and send data to it through internet connectivity. Once data is received by cloud, the software processes it to take an action like sending an alert or making adjustments to sensor/device with manual efforts of the user.

Following are the hurdles that limit the use of Internet of Things:

  • Availability Of Internet: Although IoT offers high levels of convenience and technological access to users, but there is a basic internet requirement for IoT to be operational. Undoubtedly, internet access is not considered to be a problem by majority of people, but there are still some areas of world where internet connectivity may be spotty or absent.
  • Expenses: IoT requires placement of sensors on the devices or objects. For implementing this technology to its complete potential, there is a requirement to place sensors on roads, traffic lights, utility grids and buildings. Embedding sensors on all required places is looked upon as a huge expense. Progress has been made to develop cheaper sensors. However, more progress is required before organizations would embrace the technology completely.
  • Privacy & Cyber Security: As the number of cyber security breaches is rising, organizations and individuals are thoroughly concerned about the security related to IoT. If every household item or organizational computer is connected over web, it raises the need for strict cyber security protocols.
  • Data Surge: It is estimated that by 2020, around 26 billion items or objects will be a part of IoT. This will lead to the generation of large amount of data. So, businesses need to invest in new hardware, equipment and data mining techniques for effectively collecting and analyzing data in real time.
  • Consumer Awareness: IoT is a technological buzzword, but still 87% of general public is unaware of the term or its actual meaning. There are chances that people may actually be using the technology in some way and yet be unaware of it. This lack of knowledge may result in loss of interest. However, there has been an increased interest in the use of wearable technology which could act as a gateway for other connected objects.

Irrespective of these hurdles, the number of IoT developers is expected to reach 4.5 million by 2020. This gives a hope for new solutions to these hurdles for facilitating the spread of technology and its applications.

For more information on Internet of Things, call Centex Technologies at (254) 213 – 4740.

Features Of Data Protection Solution

Data is one of the most important business asset. During the course of business, there may be instances which can lead to data breach or complete data loss. Such occurrences can result in huge financial losses and litigation for an enterprise. This makes investing in state-of-the-art data recovery and protection solutions as one of the most important tasks for an enterprise.

Comprehensive data protection solutions enable enhanced data backup and data recovery. These solutions help in eliminating accidental data loss, recovering quickly from ransomware, virus or other malicious attacks and preventing data corruption.

Some of the main features that you should look for in a data protection solution for your organization are:

  • Incremental Forever Backup Solutions: This type of backup technology requires only one initial full backup. Once the full backup is completed, it is followed by an ongoing sequence of incremental backups. These solutions are useful in reducing the amount of data that goes around the network and the length of backup window. It is an optimized process of data restoration as only the latest version of backup blocks are restored.
  • Instant Recoveries: There are a variety of new technologies that allow data to be restored almost instantly from backups that are both local and in the cloud. It is a feature that allows a backup snapshot to run temporarily on secondary storage so as to reduce the downtime of an application.
  • Cloud Data Backup: Cloud backup solutions offer many advantages such as accessibility, file recovery and ability to tackle corrupted documents. It is commonly used in cases such as long-term retention, disaster recovery or even application testing. Cloud backup can replace on-site disk and tape libraries or they can also be used to store additional protected copies of data.
  • Orchestration: Today’s advanced orchestration tools have made it possible to automate the entire recovery process. Also, orchestration provides coordination across many automated activities. It mainly enforces a workflow order to automated tasks and enhances data security with identity & access management policies. Additionally, orchestration eliminates the potential for any errors in provisioning scaling and other cloud processes.
  • Deep Application Integration: It is important to ensure that the protected data can be accessed instantly without cumbersome consistency checks or other processes that may delay data access. Some of the basic requirements for a deep application integration are appropriate business rules and data transformational logic, adequate connectivity between platforms, longevity and flexibility of business processes, flexibility of software, hardware and other business goals.

For more information on Data Protection Solutions, call Centex Technologies at (254) 213 – 4740.

Surprising Places Where Hackers Hide

Though most of the businesses follow the basic IT security protocols like using strong passwords, installing updated security solutions and blocking unauthorized access; there is a constant increase in number of hacking instances. Nowadays, hackers utilize diverse mediums to serve as an entry points to infect a system or network and initiate widespread attacks. It is important to be aware of these entry points in order to develop effective cybersecurity strategies.

  1. Off-brand Apps: Some apps may not be available on certain operating systems. Hackers design off-brand apps with similar features and offer them for download on these operating systems. Once a user installs this app, the system is compromised and hackers gain access to his personal data like login details,  photos, videos, etc. An example of such attack is the phishing attack that targeted Snapchat users. Hackers sent a link to users via a compromised account. This link pointed to a mobile site that was designed to look like Snapchat login page. As the users entered their login information, the details were copied and saved by the hackers. The stolen login information including passwords of affected users was then publicly posted on a phishing site.
  2. Home Appliances: Hackers now use home appliances like smart refrigerators to launch an attack. The smart home devices are generally factory configured including a preset password. It is common for users to forget to reset or personalize their password which makes them an easy target for hackers.
  3. Your Car: Most cars are installed with wireless or Bluetooth connectivity. The system enables users to enjoy benefits like keyless entries, remote start, navigation, etc. These features collect data like locations saved in navigation system, location where car is parked and other such vulnerable data. Car manufacturers tie up with third party data storage companies to store this personal information of users. This provides an opportunity for hackers to breach the system and steal the data.
  4. Cash Register: Hackers steal payment card details of customers by using POS Malware. When a card is swiped to make the payment, the payment card data is encrypted. The data is then decrypted in RAM of processing device to complete the payment. POS Malware attacks inefficiently secured systems to steal the payment card details from their RAM. The unencrypted data is then sent to the hacker. Stolen card details are then sold by the hackers.
  5. Fax Machine: The communication protocols of fax machines offer security vulnerabilities that can be used as loopholes by the hackers to launch widespread cyberattacks in organizations. Hackers create a colored jpeg image file coded with any type of malware. The coded image is sent to a target fax device where the image is decoded and saved into fax-printer’s memory. The malware can now spread over any network to which the fax printer is connected.

For more information about cybersecurity risks, call Centex Technologies at (254) 213 – 4740.

Emerging Data Security Technologies

There has been an exponential increase in cyber-attack instances across the globe. This has led to a need for more advanced data protection and cyber security solutions which can defend organization’s IT systems and can protect business and consumer’s data. In such a scenario, newer technologies play a very important role in providing state-of-the-art data security solutions.

Some of the prominent technologies that are giving rise to possibilities of better data security in future are:

  1. Hardware Authentication: It is easier for hackers to get access to information systems due to inadequate passwords and usernames. This compromises sensitive data and urges the experts to come up with strict authentication methods. One of the ways, to accomplish this, is the development of user hardware authentication. Hardware authentication can be particularly essential for Internet of Things where it is important to ensure that any device seeking connectivity has the authorization to do so.
  2. User Behavior Analytics (UBA): It is a cybersecurity process that detects threats, targeted attacks and financial frauds. It gains information about network events like any kind of malicious behavior by attackers, unauthenticated usernames and passwords, etc. UBA is a valuable tool to train employees for adopting better security practices.
  3. Data Loss Prevention: Encryption of data can protect it on field and sub-field levels. Though any business process can be performed on encrypted data in its protected form, the attackers cannot monetize data even if they conduct a successful breach. For data loss prevention to work well, enterprises should ensure compliance to data privacy and security regulations.
  4. Cloud Technology: Transformation of system security technology will be impacted significantly through the cloud. Users have embraced cloud technology to store vast amount of information that is generated on daily basis. Migration from on-premise data storage and development of information systems security to be used in the cloud is emerging gradually.
  5. Deep Learning: Technologies like deep learning consist of artificial intelligence and machine learning. Experts have a significant deal of interest in these technologies for the purpose of system security. They focus on anomalous behavior as whenever AI and machine learning are fed with right data regarding a potential security threat, decisions are made to prevent attacks depending upon immediate environment without human input. Deep learning techniques have made it possible to analyze different entities that are found in an enterprise both at micro and macro level.

Combination of these new technologies and fundamental security controls can help in ensuring that the confidential information of an organization is safe. For more information on emerging data security technologies, call Centex Technologies at (254) 213-4740.

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