What Is Vishing & How To Avoid It


Vishing is the term used for voice or VoIP (voice over IP) phishing. It is a social engineering attack that is launched with a primary goal to extract user’s confidential information and is usually done using an automated dialing and voice synthesizing equipment.

Vishing works just like any other phishing scam. The imposter generally pretends as someone from the bank or as a government representative seeking information. Sometimes, the fraudster may even use voice to text synthesizers or recorded messages to masquerade himself. The attack is launched with an intention to gain access to a person’s PIN number, credit card details, passwords, social security number etc. In most cases, the scammer is successful in making the victim part with their credentials.

When a vishing attack is launched, either of these things happen 

  • A person will receive a call. On answering that call, an automated voice system will ask the victim for their personal information.
  • Sometimes, a fraudster will call the victim and inform that they should call their bank to avail some offer or to provide certain information. The victim then hangs up the phone to dial bank’s number but fraudster doesn’t and keeps the lines open. Victim hears a spoofed dialing tone and some other scammer answers the phone call. They impersonate their identity as bank official to steal the required information.

How Do They Obtain Your Number?

There are several possibilities by which the fraudsters obtain your number. Some of which are

  • Using stolen phone information
  • Auto – generated numbers
  • Numbers and details compromised in a previous data breach

Techniques Used By Them

  • Impersonate As Genuine Callers – There is high probability that these scammers already have your personal information and address you as genuine people over the phone.
  • Holding The line – Sometimes, cyber criminals hold your call. They then direct your call to another scammer when you call them back.
  • Sense Of Urgency – The most common approach is to incite fear in the mind of a person. The caller makes the victim believe that their money is in danger. He/she then acts hastily without thinking much and commits the mistake of sharing their confidential information with the fraudster.
  • Phone Spoofing – The number from which the call comes seems to be genuine and so you believe what the caller says, often ending up in sharing your login credentials or passwords.

How To Avoid Them

  • Never Share Your Personal Information Over The Phone – If you pick a call that seems to be from a legitimate caller, never share your personal information over the phone in the first place. No bank or government institution will ask you to provide your credentials over the phone. In case they do, then ask the caller’s name and tell them that you would call them back after some time. Search for the bank’s official number and inquire from them about the call.If you sense something suspicious then there are chances that the call was a vishing attack launched at you.
  • Use A Caller ID App – There are numerous apps such as Truecaller that allow you to know the callers identity. It has billions of spam numbers locked in their database and if you come across such a number then you can also add it to their spam database.

For more information on IT Security, call Centex Technologies at (254) 213-4740.

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